Improve Communications & CX, Reduce Costs, Increase Security
VOIP and Unified Communications as a Service (ucaas)
Today's hybrid workplace requires a VoIP communications platform that allows office and home workers to interact seamlessly and more effectively across voice, messaging, video, and social media. Understanding your business and requirements, Esplicity works with you to evaluate, procure, and deploy modern UCaaS platforms with integrated AI to help your employees and customers communicate better, and more efficiently. Our vendor agnostic approach compares multiple commercial options to help you get the best solution in the most cost effective manner for your business.
Microsoft 365, Co-Pilot AI, and Azure Cloud
Getting the most of your existing Microsoft 365 environment can help your employees work more efficiently and communicate better. Esplicity LLC is an Authorized Microsoft CSP Reseller and Microsoft AI Cloud Partner. Our team of experts can help you evaluate, deploy, and maintain Microsoft 365, Azure, Power BI, Power Automate, and CoPilot in a secure and cost effective manner. Our expertise with Microsoft Teams, Direct Routing, Operator Connect, and other voice and messaging solutions helps you add AI and modernize your enterprise and contact center environment with confidence.
Communications Platform as a Service (CPaaS) and automation
Esplicity can help you automate business and enterprise communications across voice, messaging, and social media using modern Communications Platform as a Services (CPaaS) and Communications Automation Platform (CAP) capabilities. Applications including intelligent IVR, automated attendant, multi-factor authentication, appointment reminders, sales engagement/re-engagement, and many others require integrations through APIs to properly automate, TTS (Text to Speech)/STT (Speech To Text) to incorporate voice, and can be enhanced using Generative AI to provide a higher degree of intelligence. With vendor-agnostic AI, Esplicity can help you select, procure, and deploy CPaaS and CAP driven communications to introduce automation quickly and cost effectively.
Security, Threat, and Asset Management
Today's communications environment requires focused and effective technologies to ensure security and reliability. Our team of experts helps you choose the most effective hybrid cloud, security, and asset management solutions to detect threats and protect your IT, and communications environment including the following:
- Managed Detection and Response (MDR)
- Security Information and Event Management (SIEM)
- Security Orchestration, Automation, and Response (SOAR)
- Security Operations Platform (SOP)
- User and Entity Behavioral Analytics (UEBA)
- Next-Generation Anti-Virus (NGAV)
- Endpoint Detection and Response (EDR)
- Mobile Device Management and Security
- Email Security and Management Platform
- Cloud Native Application Protection Platform (CNAPP)
- IT Asset Discovery and Management Platform
- DDoS Mitigation Services
- Hybrid Access Management and VPN
- Managed Zero Trust Network Access (ZTNA)
- PCI DSS Compliance Services
INTELLIGENT CALL AND COMPLIANCE RECORDING
With the intelligence of Generative AI, call recording and compliance management capabilities can take your enterprise and contact center beyond a required function to help improve customer experience and provide valuable business insights. Our omni-channel recording and AI-driven analytics can help you understand more, saving valuable time, and helping your team operate more efficiently.
Internet, Voice, and Messaging Communications
Reliable and cost effective Internet, Voice, and Messaging are the foundational building blocks of business and contact center communications. At Esplicity we understand this eco-system and can help you put into place the most appropriate carrier, network connectivity, and ancillary solution providers to meet your needs. Our team of experts helps you choose the most effective solutions including the following:
- Internet, SD-WAN, MPLS-IP VPN, Ethernet
- Inbound Voice and DID Numbers
- SIP Voice, VoIP, and LD
- Toll-Free 8xx and 8yy
- Least Cost Routing (LCR)
- Network Peering
- SMS, Short Codes, and Social Messaging
- Cloud Fax Services
- Wireless 5G Internet and Wireless POTS Replacement
- Private and Hybrid Cloud
- Network Storage
- Content Delivery Network (CDN)
- Caller-ID and Reputation Management
- Digital Identity, Fraud Detection, and Trusted LNP
Network and IT
Esplicity is a certified Cisco Registered Partner and can bring networking and IT solution architects to assist with the design, procurement, and deployment of multi-vendor communications and data environments. From networking and security to communications, our team can help you evaluate, procure, and deploy the most effective combination of capabilities from different solution providers for your organization including:
- Core and Edge Routers and Switches
- WiFi Access Points
- VPN and Security Devices
- Session Boarder Controllers (SBCs)
Product ROI/POV Analysis
Esplicity specializes in providing Return On Investment (ROI) and Proof Of Value (POV) studies for businesses and contact centers evaluating technology initiatives and vendor options. We can also assist with the creation and evaluation of RFI (Request For Information), and RFP (Request For Proposal) tenders. Our solution agnostic approach allows us to bring the most effective technology partnerships and deployment models to improve your communications, network, and IT environment. We work to understand your needs, analyze and present options, and help you choose and deploy the most effective solutions to improve and secure your communications, and reduce costs.
Managed Procurement
Esplicity can help you manage and consolidate your communications, IT, and security solution providers and vendors. Our solution agnostic approach allows us to bring the most effective technology partnerships and deployment models to improve your communications, network, and IT environment. We can simplify your procurement, reduce costs with lower pricing, and help make better use of your resources by aggregating your vendors and acting as your single source of purchasing for software, SaaS, IT, and communications technology.
PCI DSS Compliance Services
Having your location, network, and employees PCI DSS (Payment Card Industry Data Security Standard) compliant is a basic requirement for any company that handles or processes credit card information. Depending on the quantity of credit card transactions, how credit card data is handled, and whether credit card data is stored determines the specific PCI DSS requirements that your company will need to comply with. Esplicity can help you better understand these requirements, and achieve the needed compliance levels whether you have one location or many.
IT Installation and Support
Using a network of partners, Esplicity has the expertise to design and support custom IT, security, and communications solutions, and technicians available nationally to complete a quality installation, and ongoing site maintenance. With technicians available 24/7 nationally, customers get up to date information and real-time access for trouble ticket and field service dispatch management. Custom dashboards and visually insightful graphics and data may be created for your specific business and multi-site environment.